Book description
There is a driving force that has propelled SeviceMaster to be the leading service company in the world. Chairman Bill Pollard calls it the "soul of the firm".
What is the soul of the firm? How can it transform your business? In this provocative new guide for managers, chairman Bill Pollard explains the reason behind the enormous growth and success of ServiceMaster: its commitment to the development of its people. In its responsibility to employ and manage over 200,000 employees and serve more than six million customers in thirty-one countries, ServiceMaster perceives value in not only what people are producing but what they are becoming in the process.
Taking to task the concept of self-serving management, Pollard urges all levels of leadership to ask themselves: Am I prepared to serve as I lead, to listen as I promote, to learn as I teach, to commit as I expect others to follow, to build on the ordinary as I expect the extraordinary, and to develop people as I seek to grow profits?
